Clients from all industries entrust us with their brands; we help them with our know-how
The same Project Manager is responsible for getting to know each client’s preferences, needs and areas of operation intimately, and the client benefits from having a single point of contact to manage all stages of the project. Our dedication to customer service has allowed us to develop long-term professional relationships with a growing number of national and international clients.
Our process-oriented work methodology allows the client to have a broader perspective of the services we provide, with full clarity and transparency. When logging in to our platform, the client can see and control all the phases of the project, from the quote to the invoice.
Civil liability insurance
As a member of the Portuguese Association of Translation Companies (APET), SMARTIDIOM benefits from the protection of the collective professional civil liability insurance from Portuguese insurance company Tranquilidade, which has covered all the activities of its translation members since May 2002. In the unlikely event that there is a translation error, the insurance will be used to prevent any harm to the client.
Handling confidential information
We commit ourselves to respect the confidentiality of all the documents you send us. All documents are considered sensitive content and are handled with care and a high level of attention to detail. In order to ensure that this principle is respected, we ask all our service providers and partners to sign a non-disclosure agreement before beginning to work with SMARTIDIOM.
Commitment to information security
According to our managerial principles, SMARTIDIOM follows an organizational strategy that treats all the information provided by the clients and partners securely. In order to do this:
- We have created a structure that enforces rules and standards aimed at protecting the security of internal and external information;
- We provide regular training to our linguists in best practices related to information security to raise awareness across the organisation to enforce these rules.
1 – Develop a global presence.
As you expand your global presence, SMARTIDIOM provides services designed for you to overcome the challenges ahead. From a simple translation to the development of a multilingual strategy, we can help you plan, design, implement, and manage your internationalisation, localisation, translation and testing projects.
2 – Optimise your results.
We earn your trust because we are consistent in our communications, we understand culture, the processes and the restrictions of your brand and we strive to fully understand your products and services.
3 – Reduce your costs of creating and managing global content.
We help you optimise the creation and management of content so that you do not need a lot of content and have even less content to translate. By trusting in our processes and in our tools, you can be more efficient and save money at the same time.
4 – Have time to focus on what really matters.
Research and development of complex products can be time-consuming; so you cannot afford to waste more time on localising or testing your product. By entrusting us with your localisation project, you allow your development team to focus on what really matters: the development of a reliable, innovative, global solution.
5 – Improve the quality of your applications and their content.
By using our proven methods, you can reduce costs and shorten time-to-market; you can also provide a quality product in each market where you operate, in a methodical, consistent manner. Our experience and constant search for excellence enable your brand to gain trust and recognition worldwide.
6 – Take advantage of our customised processes that suit all your projects.
We adapt the translation and localisation process to meet your requirements. Decide what really matters for you according to your budget, resources and available time, and we will create processes that result in a perfect balance between all these factors. Our extensive global experience allows us to offer customised solutions adapted to your international challenge.