Growing satisfaction levels

Our Quality Department is constantly developing. Throughout the year, it carries out studies and evaluates the satisfaction felt by our people.

People who work with us throughout the year, whether Customers, subcontractors, or Employees.

As a company and team, we value every metric analysed. Our goal is to develop, working day after day to learn from our mistakes and improve whatever can be improved. This data shows us exactly what our people are feeling and where we can take immediate action.

After carefully assessing the 2021 satisfaction surveys sent out to customers, subcontractors, and employees, we’ve got the final results to share with you.

Customers

The average satisfaction among customers was 94.21%, which is higher than the average scored in both 2020 (93.15%) and 2019 (92.03%).

Subcontractors

The average satisfaction among subcontractors was 89.22%, which is the same as in 2020 (89.22%) and 2019 (88.31%).

Employees

The average satisfaction among employees was 85.82%, which is slightly lower than in 2020 (89.71%) and 2019 (85.89%).

These results reflect the daily work and dedication of the SMARTIDIOM team across every process in the company. There are always areas that could be improved, of course, but that’s what we’re here for, our minds open and firm in the belief that our people deserve to be heard and cared for.

We could not fail to thank everyone involved for their professionalism – both our internal and external teams. And we’d also like to thank our customers, of course, who put their trust in our work, day after day.

We’re committed to continuous development as a team and as a company, and this involves ensuring ever-evolving processes and opportunities for our people. 🤗