Multi-market compliance rollout for a blockchain -based payments provider
Industry/Sector: FinTech, Crypto & Financial Services
Expanding a blockchain-based payments platform into new markets is a complex challenge – particularly when each jurisdiction has its own regulatory requirements.
For fintech and crypto companies, a single compliance gap in translated materials can delay launches, trigger legal risks, or damage user trust.
SMARTIDIOM successfully navigated these hurdles for a leading blockchain payments provider through a fully integrated, compliance-focused localisation strategy.
The challenge
A blockchain-based payments provider approached SMARTIDIOM needing to launch simultaneously in two new markets while adapting all customer-facing, legal, and operational content to meet each jurisdiction’s regulatory standards.
With tight deadlines and the complexity of multi-country compliance, the client required a solution that could ensure 100% regulatory approval before go-live.
SMARTIDIOM's strategy
1 - Regulatory-adapted workflows:
We customised our ISO 9001, 17100, and 18587- certified workflows to include compliance checks tailored to each jurisdiction’s financial regulations, including PSD2, AMLD, GDPR, and crypto-specific frameworks.
2 - Integrated CMS and translation memory:
By connecting directly to the client’s CMS and translation memory system, we streamlined content updates, eliminated manual handoffs, and ensured consistency across UI, legal documents, and marketing assets.
3 - Specialised financial linguists:
Established rigorous checkpoints within the translation workflow, leveraging ISO 17100 guidelines. These checkpoints verified adherence to regulatory language, accuracy of medical terminology, formatting consistency, and documentation traceability.
4 - Multi-layer QA:
All deliverables underwent linguistic, functional, and regulatory QA – verifying not just translation quality, but also alignment with legal requirements and platform UX.
5 - Agile delivery model:
We delivered all translations – covering legal agreements, platform UI, and marketing campaigns – in under six weeks without compromising accuracy.
Challenges overcome
- Regulatory complexity: Navigating three distinct financial regulatory environments simultaneously
- Tight go-live schedule: Completing a high-volume, multi-market rollout in under six weeks.
- Cross-functional coordination: aligning lega, marketing, and product teams across markets while maintaining consistency and compliance.
KPIs achieved
- 100% local legal approval in all three markets before lauch.
- Zero compliance findings during post-launch reviews.
- On-time delivery enabling simultaneous go-live in all target markets.
- Increased user adoption in the first quarter following launch, credited to culturally adapted marketing and a clear, compliant user experience.
Conclusion
This project demonstrates SMARTIDIOM’s ability to combine sector-specific expertise, regulatory compliance, and agile delivery to execute high-stakes, multi-market fintech launches.
By integrating with the client’s systems, aligning with local regulations, and applying rigorous QA, we ensured that every piece of content – from the platform interface to the legal fine print – was accurate, compliant, and market-ready.
What this client says
SMARTIDIOM’s team ensured our multi-market launch went exactly to plan.
Their deep understanding of fintech regulation, combined with their integration into our workflows, meant we could trust every deliverable to be accurate, compliant, and ready on time.
Chief Compliance Officer, Blockchain Payments Provider