Quality Policy
For SMARTIDIOM, quality is the degree of accuracy, excellence and compliance with a certain standard. It is about knowing how to do, how to learn and how to create. It involves developing and implementing a management and monitoring system to assess daily work and foster the continuous improvement at all hierarchical levels of the company.
In terms of Quality, SMARTIDIOM's guiding objectives are:
• Meeting the needs and expectations of Clients and Consumers;
• Fulfilling the needs and expectations of Employees and Subcontractors;
• The development and continuous training of Employees, promoted internally;
• The collaboration and creation of mutually beneficial relationships with Subcontractors;
• The compliance with applicable requirements (from Clients, standards, laws and regulations);
• The implementation of mechanisms for monitoring and assessing performance, aimed at continuous improvement.
To accomplish these goals, the following set of guidelines has been developed:
- Quality services
We strive for a cautious conduct that enables us to meet the needs and quality standards defined by SMARTIDIOM and other stakeholders, namely the Client, monitoring the work processes at all stages of production, and assessing them in both qualitative and quantitative terms. We are committed to making sure that the skills and qualifications of the team match the requirements of our daily work.
- Client satisfaction
We work according to the client’s deadlines and requirements. We regularly assess the level of client satisfaction and, in the event of complaints, we implement the necessary mechanisms to rectify the problem and take measures to prevent future occurrences.
- Specialised professionals
The training, skills and dedication of our professionals are paramount to the Quality of the services we provide. We select our human resources by means of thorough processes that emphasise qualification, specialisation and experience, without neglecting the required room for continuous personal and team improvement. Our professionals work daily on their integrity, honesty and compliance with SMARTIDIOM’s Code of Conduct and Confidentiality Agreement.
- Selected subcontractors
Our subcontractors are carefully selected and we guarantee that they meet the professional requirements imposed by SMARTIDIOM’s internal policies and regulations.
- Prosperity of the Group
The committment to the ongoing improvement of SMARTIDIOM and of all parties, whether internal or external, involved in our work is reflected in the Quality Management System. It is an integral part of SMARTIDIOM’s strategy and is intended to guarantee the fulfilment of applicable requirements, the effectiveness of processes and the achievement of defined goals.