Quality Policy

The SMARTIDIOM Group considers that quality is the level of precision, excellence and conformity to a certain standard. It is knowing how to do, how to learn and how to create. It is developing and implementing a management and monitoring system to evaluate daily work and encourage continuous improvement at all hierarchical levels within the company.

SMARTIDIOM’s main objectives on quality are:

  • Meeting customers’ needs and expectations;
  • Meeting the needs and expectations of service providers and partners;
  • Continuous development and training of service providers, run in-house;
  • Collaboration and creation of close relationships with external human resources;
  • Satisfaction of applicable requirements;
  • Implementation of mechanisms to monitor and assess performance, for consequent continuous improvement.

To achieve these objectives, the following principles were developed:

Client Satisfaction

We work according to the customer’s deadlines and requirements. We regularly assess the customers’ levels of satisfaction and, in cases of dissatisfaction, we implement the necessary corrective actions to solve the problem and to prevent future occurrences.

Quality Service

We aspire to careful conduct that makes it possible to satisfy the needs and quality standards set out by the Group and other stakeholders, namely the client, by monitoring working processes throughout all stages of production and assessing them qualitatively and quantitatively. We are committed to ensuring that our team ‘s skills and qualifications will meet our daily work requirements.

Specialised Linguists

The training, skills and dedication of our linguists are essential to the quality of the services we provide. We select our service providers through meticulous processes that focus on qualifications, specialisation and experience, while leaving the necessary room for continuous personal and team improvement. Our linguists work on their integrity, honesty and conformity with the Group’s Code of Conduct and Non-Disclosure Agreement.

Selected Service Providers

We work with meticulously selected external service providers and guarantee that they meet the professional requirements imposed by internal policies and any other standards that govern the Group’s work.

Group Prosperity

The commitment to continuous improvement of the Group and all the internal and third parties involved in our work is reflected in the Quality Management System. It is an integral part of the Group’s strategy and is intended to ensure that the applicable requirements are met, the implemented processes are efficient, and the defined objectives are met.