The TOP 100 LSPs
already produce
Portuguese
and European
languages
with us.
The only one missing
is you.

We always keep two teams on every account: the core team, which works your volume every day, and the backup team, which knows the same glossaries, memories and style guide. When a volume spike comes in, the backup team already knows how to work your account: no new linguists learning in a hurry, no change of team halfway through the account. And in the pilot project you get to see this capacity working before you commit.

We work wherever makes most sense for you: in your engines, in ours, or in your end client’s. What we always guarantee is that machine workflows stay clearly separated from human-only ones, and that post-editing is light or full according to the risk of the content. Because that is exactly what an ISO 18587 audit will ask you to show.

Yes, and it happens more and more: end clients want to know who translates for them, so they book project kickoffs and regular check-ins, once a month, for example. We join those calls as an extension of your team, without ever saying we are SMARTIDIOM. Because we are an LSP too, we know exactly what is at stake in those meetings and we represent you the way you would want to be represented.

We do, and it is a growing area: linguistic data evaluation and annotation, corpus building and post-editing at scale for AI programmes, always under the same NDAs and the same quality control as the rest of the operation. And we are frank with you: we tell you what already runs in production every day and what is still being tested.

When your client’s reviewer disagrees with our assessment, a third linguist who was not involved in the project steps in, and the discussion happens over an error typology agreed upfront: yours, MQM or DQF, whichever you prefer. And if the escalation reaches the end client, we sit down with you to fill in the RCA: root cause, correction and prevention, written with the care of someone who knows that document will be read by your client.

As ISO 17100 requires: every linguist comes in with documented competences: a translation degree or proven equivalent experience, and passes domain blind tests before touching your account. They are then followed delivery by delivery, with continuous LQA, and requalified periodically, because the standard asks for maintained competences rather than a one-off assessment. The records live in a dossier, ready for an audit by you or your client; you have blind CVs available for your vendor dossier, and the people working your account never change without you knowing.

Yes, and we appreciate them: send the heads-up with the language pair, the volume and the expected window, and we keep the team reserved for those dates, with availability and rates agreed upfront. When the files land, we start immediately, no queue, no scramble. Some LSPs work with us like this all year round: they send requests to fill our availability calendar and we guarantee capacity on business days; weekends, holidays and special requests, flagged in time, we secure as well.

Yes, and it is one of the requests that saves a foreign LSP the most headaches: we do the translation, handle notarial certification in Portugal and, when needed, the Hague apostille, and the document, physical or digital, ships straight to wherever you tell us. You keep one vendor; we keep the queues and the paperwork.

No, and it is written into the contract: we sign bilateral non-solicitation that stays valid even after the partnership ends. In practice, we do not work the languages you already have covered and we never talk to your clients. In all these years of LSP partnerships, we have never contacted a partner’s end client. That is why these relationships last.

It costs nothing: the 2,500 words and the independent LQA review are on us. We translate a real batch of yours, hand you back the full dossier (sample, LQA and records), and the decision is yours. If the report does not convince you, we stop there, and the report stays with you anyway.